HubSpot Customer Service Specialist - Remote

Overview

The HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels.

In Short

• Manage and respond to customer support tickets within HubSpot Service Hub
• Communicate with customers via email, live chat, and support inboxes
• Troubleshoot and resolve customer issues, escalating when appropriate
• Maintain accurate ticket statuses, notes, and customer records
• Follow established SLAs, workflows, and support processes
• Identify recurring issues and flag trends to internal teams
• Collaborate with Marketing, Product, and Operations teams as needed
• Update knowledge base articles and internal documentation
• Ensure all customer interactions meet brand and quality standards
• Assist with onboarding, account questions, and general platform guidance

Requirements

• Hands-on experience using HubSpot Service Hub
• Strong written and verbal communication skills
• Experience working in a ticket-based support environment
• Ability to prioritize and manage multiple requests simultaneously
• High attention to detail and process adherence
• Customer-first mindset with problem-solving skills
• Comfortable working with CRM data and workflows

Benefits

• Details about benefits are not provided in the job description.