Customer Service Specialist - Remote

Overview

The Customer Service Specialist at AdaptHealth is responsible for ensuring successful service for patients by managing inbound and outbound calls, processing orders, and educating patients about their financial responsibilities.

In Short

• Develop and maintain knowledge of products and services.
• Answer calls and emails in a timely manner.
• Document all call information according to standard procedures.
• Process orders and follow up on customer inquiries.
• Verify insurance eligibility and coverage.
• Communicate trends with management.
• Meet quality assurance requirements.
• Handle customer complaints with empathy.
• Utilize company tools for maintaining quality.
• Adapt to a fast-paced work environment.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare customer service or related fields.
• Senior level requires two years of work-related experience.
• Experience in Medicare certified tasks is preferred.

Benefits

• Opportunity to make a positive impact on patients' lives.
• Work in a supportive team environment.
• Flexible work hours.
• Access to company-provided tools and resources.