Remote Dispatcher

Overview

The Remote Dispatcher is responsible for coordinating delivery schedules and routing orders for medical equipment, ensuring timely delivery while providing excellent customer service.

In Short

• Coordinate delivery schedules and routes for medical equipment technicians.
• Ensure timely delivery goals are met.
• Document patient communication accurately.
• Screen delivery tickets for errors and communicate issues.
• Make outbound calls for scheduling and routing.
• Maintain knowledge of HME products and regulations.
• Track orders and confirm deliveries.
• Ensure confidentiality of patient information.
• Develop best practices for dispatching processes.
• Adapt to a rapidly changing work environment.

Requirements

• High School Diploma or equivalent.
• One year of experience in healthcare administrative roles.
• Valid driver's license in state of residence.
• Strong communication and customer service skills.
• Proficient in Microsoft Office.

Benefits

• Opportunity to make a positive impact on patient care.
• Work in a supportive team environment.
• Flexible scheduling options.
• Continuous training and development.