Scheduling Specialist - Remote

Overview

The Scheduling Specialist is responsible for coordinating and managing all aspects of patient appointment scheduling for Durable Medical Equipment (DME), Positive Airway Pressure (PAP) devices, and oxygen therapy services while providing exceptional customer service.

In Short

• Coordinate patient appointment scheduling for medical equipment.
• Manage delivery, setup, maintenance, and pickup of equipment.
• Provide exceptional customer service to patients and healthcare providers.
• Conduct new hire training and mentor team members.
• Prioritize scheduling for emergency and urgent requests.
• Collaborate with healthcare providers to coordinate equipment delivery.
• Maintain accurate scheduling records and generate reports.
• Utilize scheduling software and patient management systems.
• Ensure compliance with operational standards and patient care requirements.
• Maintain patient confidentiality and adhere to HIPAA guidelines.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• Experience in healthcare scheduling or customer service preferred.
• One year of work-related experience required.
• Proficiency in scheduling software and Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to work independently and manage competing priorities.
• Professional ethics and commitment to customer service.

Benefits

• Opportunity to work in a fast-paced healthcare environment.
• Professional development and training opportunities.
• Supportive team culture and collaboration.
• Flexible work hours during emergencies or peak periods.
• Contribution to patient care and satisfaction.