Scheduling Specialist - Remote

Overview

The Scheduling Specialist at Culligan Quench plays a crucial role in ensuring service requests are managed efficiently, balancing customer satisfaction with technician productivity.

In Short

• Remote position within the service team.
• Responsible for scheduling work orders within service level agreements (SLAs).
• Engage in inbound and outbound communication with customers.
• Perform data entry and dynamic problem solving.
• Coordinate service technicians for customer requests.
• Work closely with Sales, Service, and Supply Chain teams.
• Respond promptly to customer inquiries and requests.
• Participate in daily meetings to identify potential issues.
• Maintain reliable attendance.
• Strive to exceed customer expectations and promote loyalty.

Requirements

• Minimum two years of scheduling or routing experience.
• Customer-centric attitude and eagerness to provide excellent service.
• Clear and professional communication skills.
• Proficiency in Microsoft Office (Outlook, Excel, Word).
• Ability to multi-task and switch communication channels efficiently.
• Highly organized and detail-oriented.
• Team player with cross-department collaboration skills.
• Resourceful and thorough in a fast-paced environment.

Benefits

• Medical, Dental, Vision benefits starting day one.
• 401(k) match of 50% up to 6%.
• Paid Time Off.
• Career progression opportunities.