Consumables Specialist - Remote

Overview

As a Consumables Specialist at Quench, you will provide exceptional customer service and support to coffee and Bevi customers, ensuring satisfaction and loyalty through effective communication and coordination with internal teams.

In Short

• Provide world-class customer service on every customer contact
• Deal directly with customers via phone or electronic inquiries
• Respond promptly to all customer inquiries and requests
• Monitor accounts and create work orders for installation and service
• Develop knowledge of products to satisfy customer questions
• Handle and resolve customer complaints
• Identify and escalate priority issues
• Handle inbound technician calls and activate accounts
• Review and analyze customer data to determine action needed
• Create accounts for all new coffee business

Requirements

• At least two years of previous Customer Care experience
• Ability to multi-task and switch between different communication channels
• Extremely organized and detail-oriented
• Ability to work in a team across different departments
• Resourceful and thorough in a fast-paced environment
• Customer-centric attitude with eagerness to provide world-class service
• Clear and professional communication skills
• Strong communication skills with customers and internal departments
• Working knowledge of Microsoft Office (Outlook, Excel, Word)

Benefits

• Medical
• Dental
• Vision
• Life insurance
• Disability
• 401(k)
• Paid time off
• Parental leave
• Additional voluntary benefits