Consumer Service Specialist - Remote

Overview

The Consumer Service Specialist at GE Appliances plays a key role in delivering exceptional customer service and managing technician routes, ensuring efficiency and satisfaction.

In Short

• Interact daily with technicians, consumers, and service personnel.
• Manage technician routes and schedules for efficiency.
• Provide friendly and engaging customer service via phone and email.
• Ensure timely delivery of parts for service.
• Work in a fast-paced environment with competing priorities.
• Participate in a flexible work arrangement to meet business needs.
• Initial training provided remotely.
• Must maintain a professional home workspace.
• Required to have a high school diploma or equivalent.
• Experience in customer service is essential.

Requirements

• High school diploma or GED.
• At least 6 months of customer service experience.
• Excellent oral communication skills.
• Strong organizational skills and attention to detail.
• Ability to work in a dynamic team environment.
• Experience with data entry.
• Bilingual candidates are encouraged to apply.
• Familiarity with web-based systems is a plus.
• Flexibility in work schedule is required.
• Ability to learn geography and map reading.

Benefits

• Generous health and welfare benefits including medical, dental, and vision.
• 401K retirement savings plan.
• 12 paid holidays and paid personal time off.
• Generous discounts on products.
• Commitment to diversity and inclusion in the workplace.