Service Specialist - Remote

Overview

The Service Specialist provides support and service for the Investment Operations function of BMO’s business stakeholders and customers, ensuring adherence to financial and regulatory controls.

In Short

• Support Investment Operations for business stakeholders and customers.
• Execute and deliver on investment product and service processes.
• Provide advice and guidance on solution implementation.
• Communicate with internal partners and external customers.
• Monitor performance and address issues.
• Analyze data to provide insights and recommendations.
• Participate in planning and implementation of projects.
• Resolve standard issues and escalate non-routine problems.
• Develop and maintain effective relationships with stakeholders.
• Support change management activities.

Requirements

• 3-5 years of relevant experience in a related field.
• In-depth knowledge of relevant systems and technology.
• Understanding of business unit products, services, and controls.
• Strong customer service skills.
• Proficient in MS Word, Excel, and PowerPoint.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively.
• Good prioritization skills.
• In-depth collaboration and influence skills.

Benefits

• Health insurance.
• Tuition reimbursement.
• Accident and life insurance.
• Retirement savings plans.
• Performance-based incentives.
• Discretionary bonuses.
• Tools and resources for career growth.
• Inclusive and equitable workplace environment.
• Support for personal development.
• Networking opportunities.