IT Service Specialist - Remote

Overview

An exciting opportunity for an IT Service Specialist to join a leading consumer electronics retailer in Barcelona, focusing on IT operations and data analysis.

In Short

• Join a multicultural and dynamic IT Operations team.
• Monitor and analyze operational IT related KPIs.
• Create role-based dashboards and regular reports.
• Develop operational dashboards focusing on key IT KPIs.
• Support product teams with data insights and performance analysis.
• Manage projects in cooperation with other units.
• Act as Manager on Duty during major incidents.
• Permanent contract with a hybrid work model.
• 23 days of holidays and birthday off.
• Career growth opportunities and training provided.

Requirements

• Project management experience across countries and functions.
• 3+ years in IT Operations and IT Service Management.
• Knowledge of ITIL and Agile methodologies.
• Experience with BI tools like PowerBI, Tableau, or Google Looker Studio.
• Strong analytical and communication skills.

Benefits

• Permanent contract.
• Hybrid work model (4 days per month in the office).
• 23 days holidays.
• Birthday off.
• 10% discount on company products.
• Language courses and specific training.
• Medical insurance.
• Multicultural work environment.
• Career growth opportunities.