E-Commerce Customer Service Agent (French, Italian, Spanish) - Remote

Overview

Are you passionate about helping others and creating memorable experiences? Do you thrive in dynamic, growing environments? If so, we have an exciting opportunity for you!

In Short

• Be the First Point of Contact: Engage with customers via phone (80%), email, and chat, providing prompt and effective support
• Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the French, Italian and Spanish market
• Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns, and manage warranty claims using our CRM system
• Stay Informed: Keep up-to-date with our company’s products to provide accurate and helpful information

Requirements

• Native or full professional level of French, Italian and Spanish
• Full professional level of English
• Outstanding verbal and written skills that allow you to connect with customers clearly and effectively
• A warm, empathetic approach with a genuine passion for helping others
• A strong orientation towards customer satisfaction, with the ability to prioritize tasks effectively
• A good listener who excels in teamwork and enjoys working collaboratively
• Not afraid to ask questions, and bring forward new ideas!

Benefits

• Competitive Salary
• Hybrid working model
• Ability to work remotely from Europe (1 month per year)
• Personal and professional growth opportunities
• Unlimited access to our online learning platform for continuous development
• Private medical insurance (after 6 months)
• Transportation allowance (after 6 months)