Italian Speaking Customer Service Agent - Remote

Overview

Patrique Mercier Recruitment JP is excited to invite applications for the role of Italian Speaking Customer Service Agent with a prestigious banking company in Athens, Greece. In this role, you will provide top-notch assistance to Italian-speaking customers, addressing their inquiries and ensuring a seamless banking experience. You will have the opportunity to engage with clients, resolve issues, and contribute to maintaining high customer satisfaction levels. If you are fluent in Italian and looking to take your customer service career to the next level in a vibrant city, we want to hear from you!

In Short

• Provide exceptional customer service to Italian-speaking clients via phone, email, and chat.
• Assist customers with banking inquiries, account management, and transaction-related questions.
• Resolve customer complaints swiftly and effectively to ensure satisfaction.
• Maintain up-to-date knowledge of bank products and services to inform and assist clients adequately.
• Accurately document customer interactions in the CRM system for clarity and future reference.
• Work collaboratively with team members to drive improvements in service delivery.
• Participate in training sessions to develop and refine your skills continuously.

Requirements

• Fluency in Italian is required.
• Strong communication skills.
• Experience in customer service, preferably in banking.
• Ability to work in a team environment.
• Proficiency in using CRM systems.

Benefits

• Opportunity to work in a prestigious banking company.
• Dynamic work environment in Athens.
• Continuous training and development opportunities.
• Competitive salary and benefits package.