Italian Speaking Customer Service Advisor - Remote

Overview

An overview paragraph about the job

In Short

• Act as the primary point of contact for Italian-speaking customers, handling inquiries via phone, email, and chat.
• Provide insightful solutions and manage customer issues with professionalism and care.
• Document customer interactions accurately in the CRM system to maintain clear communication and follow-up.
• Collaborate with team members to ensure the highest service quality and customer satisfaction.
• Participate in ongoing training to stay updated on product knowledge and service techniques.
• Gather feedback from customers to help improve service and product offerings.
• Foster a positive relationship with clients to encourage loyalty and trust in the brand.

Requirements

• Strong communication skills in Italian and English.
• Experience in customer service or a related field.
• Ability to work in a fast-paced environment.
• Proficiency in using CRM systems.
• Commitment to customer satisfaction.

Benefits

• Dynamic work environment.
• Opportunity to experience the culture of Greece.
• Ongoing training and development.
• Supportive team atmosphere.