Italian Speaking Customer Service Agent - Remote

Overview

Patrique Mercier Recruitment JP is looking for an enthusiastic Italian Speaking Customer Service Agent to join our vibrant team in Athens, Greece. In this role, you will be responsible for assisting Italian-speaking customers with their inquiries, providing exceptional support, and ensuring a high level of customer satisfaction. If you enjoy helping others and are ready for a new adventure in a beautiful city, this is the perfect opportunity for you!

In Short

• Provide outstanding customer service to Italian-speaking clients via phone, email, and chat.
• Manage customer inquiries and resolve issues promptly and effectively.
• Maintain in-depth knowledge of the company’s products and services to assist customers proficiently.
• Accurately document customer interactions in the company's CRM system for tracking and reporting.
• Collaborate with team members to enhance service delivery and improve customer experiences.
• Participate in training sessions to further develop product knowledge and customer handling skills.
• Provide feedback to management on customer needs and service improvements.

Requirements

• Fluency in Italian and English.
• Strong communication and interpersonal skills.
• Experience in customer service is a plus.
• Ability to work in a team-oriented environment.
• Proficiency in using CRM software.
• Willingness to learn and adapt to new challenges.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a vibrant and multicultural environment.
• Training and development opportunities.
• Flexible working hours.
• Supportive team culture.