Customer Success Manager - Remote

Overview

One of our clients is looking for a fully remote Customer Success Manager for the US Market, a fast-growing financial planning platform for finance teams. In this role, you’ll build strong relationships with CFOs and finance teams, drive product adoption, and ensure long-term customer success. If you have a passion for strategic collaboration and delivering measurable impact, this opportunity is for you!

In Short

• Build and maintain strong relationships with CFOs and finance teams
• Drive measurable customer success through strategic engagement
• Lead executive-level strategy calls to enhance product adoption
• Collaborate across teams to ensure seamless customer experiences
• Analyze customer needs and data to align solutions with business goals
• Support growth by identifying expansion opportunities and driving retention

Requirements

• Native level of English
• Strong track record of building and maintaining long-term customer relationships
• Ability to track, analyze, and improve key metrics such as NPS, CSAT, and customer health scores
• Experience with platforms like Salesforce and other customer success software
• Ability to find win-win solutions and manage complex customer needs
• Prior experience in a SaaS environment, working with finance or tech-driven clients is a plus

Benefits

• Work from anywhere, with the flexibility to visit the office in Barcelona
• Competitive compensation and equity scheme
• Competitive vacation policy
• Private health insurance and access to Meditopia
• Hybrid culture and flexible working hours
• Personal development including language courses
• Fun in-person off-sites and virtual get-togethers