Customer Success Manager - Remote

Overview

As a Customer Success Manager at Owner.com, you will manage a portfolio of customers, focusing on engagement and retention to drive growth and ensure customer satisfaction.

In Short

• Manage a dynamic portfolio of 120+ customers.
• Engage with at-risk customers to maximize product adoption.
• Deliver valuable customer insights to cross-functional teams.
• Measure success through revenue retention and customer engagement.
• Work in a remote-first environment.
• Drive customer retention and reduce churn.
• Utilize Customer Success tools like Salesforce and TalkDesk.
• Collaborate with Launch and Support teams to enhance customer experience.
• Provide personalized advice to improve ROI for customers.
• Contribute to the growth and success of Owner.com.

Requirements

• 2+ years in Customer Success or Account Management.
• Proven success in account management or sales.
• Experience with Customer Success tools.
• Background in B2B2C, especially in food/hospitality.
• Commitment to personal growth and continuous development.
• Bonus: Experience in the restaurant industry.

Benefits

• Base salary of $80,000 - 90,000 USD.
• Generous pre-IPO equity package.
• Comprehensive health coverage.
• Unlimited PTO.
• Fun perks in a remote work environment.