Customer Success Manager - Remote

Overview

The Customer Success Manager at Samsara will support the company’s service solutions and ensure an exceptional customer experience, helping to improve the safety, efficiency, and sustainability of physical operations.

In Short

• Support Samsara's rapidly-growing service solutions.
• Provide exceptional customer experience across various channels.
• Assist customers with troubleshooting account issues.
• Communicate account statuses effectively.
• Work with a diverse customer base including industrial companies.
• Handle inquiries regarding billing, contract renewals, and cancellations.
• Work in a fast-paced, multi-channel contact center environment.
• Utilize ticketing systems like Zendesk and Salesforce.
• Build strong relationships with customers and cross-functional teams.
• Champion Samsara’s cultural principles.

Requirements

• 1-3 years of experience in a customer-facing role.
• Strong problem-solving skills.
• Excellent communication skills.
• Experience with ticketing systems.
• Ability to handle multiple customer requests efficiently.
• Experience in a high pace environment.
• Proficient with macOS.
• Fluency in Spanish and/or French is a plus.
• Experience supporting telematics systems is a plus.

Benefits

• Competitive total compensation package.
• Employee-led remote and flexible working options.
• Health benefits.
• Samsara for Good charity fund.
• Opportunities for personal development and growth.