IT Service Delivery Specialist - Remote

Overview

SupportYourApp is seeking an experienced IT Service Delivery Specialist to drive the company growth and contribute to the overall success of the organisation.

In Short

• Sales and negotiations: prepare proposals and presentations, conduct meetings and draft contracts — up to closing a deal;
• Research industry trends, potential markets for business opportunities;
• Identify, qualify and manage the pipeline of leads coming through inbound and outbound channels;
• Build relationships with potential clients and stakeholders to understand their business needs and build relevant solutions;
• Track and report on personal KPIs in a consistent, accurate, and timely manner;
• Collaborate with the team on strategic and long-term tasks and objectives;
• Coordinate efforts with the leadership team to identify and implement new business opportunities, approaches or ideas;
• Gather and analyze feedback to identify opportunities for service improvement or product offerings.

Requirements

• 2+ years of experience in B2B environments on Account Management, Service Delivery, Sales or Growth positions, ideally in tech industry;
• Experience in closing deals;
• Self-motivated and results-driven mindset;
• Fluent in English (C1-C2, both in writing and speaking);
• Profound understanding of market research and data analysis techniques;
• Familiarity with CRM systems (HubSpot) and AI-driven solutions;
• Excellent communication, presentation and negotiation skills;
• Discipline and ability to plan, organize, and perform tasks in a timely and accurate manner;
• Stress resistance and confidence;
• Emotional intelligence;
• Persistence and positive attitude;
• Ability to work in a team and independently;
• Fast learning skills, adaptability to new environments, and flexibility;
• Out of the box thinking.

Benefits

• Business hours;
• Opportunity to work fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Results-oriented bonus system;
• Good bonuses for referring friends;
• Paid intensive training and probation;
• Work-life balance;
• Responsive management interested in your growth;
• Greenhouse conditions for self-development.