You would be joining a global service desk team that is responsible for deskside support for the entire global organization. Our team members are dispersed across the entire globe and this will be a primarily remote position (occasional project-related travel will be expected).

In Short

Consult on automation and self-service solutions for the entire LivePerson organization.
Primary point of contact for technical support issues related to networking, desktop, hardware, and software.
Responsible for setting up and technologically orienting new users based in our offices.
Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
Robust experience with working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace.
Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements.
Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people.
Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.

Requirements

5-6 years of IT Specialist experience
Robust knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, Citrix, and Intune
Good understanding and experience with Enterprise Security Protocols
Experience of working in AWS cloud environments
Excellent ability to differentiate between user intent vs. user requests.

Benefits

Health: medical, dental, and vision
Time away: vacation and holidays
Development: Generous tuition reimbursement and access to internal professional development resources
Equal opportunity employer
#LI-Remote