Remote Otter LogoRemoteOtter

Service Desk Specialist III - Remote

Posted 26 weeks ago
Customer Service
Full Time
Poland

Overview

You would be joining a global service desk team that is responsible for deskside support for the entire global organization. Our team members are dispersed across the entire globe and this will be a primarily remote position (occasional project-related travel will be expected).

In Short

  • Consult on automation and self-service solutions for the entire LivePerson organization.
  • Primary point of contact for technical support issues related to networking, desktop, hardware, and software.
  • Responsible for setting up and technologically orienting new users based in our offices.
  • Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
  • Robust experience with working in IT platforms like JAMF Pro, JAMF Radar, Active Directory, Okta, Intune, AWS, Google Workspace.
  • Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements.
  • Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people.
  • Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools.

Requirements

  • 5-6 years of IT Specialist experience
  • Robust knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, Citrix, and Intune
  • Good understanding and experience with Enterprise Security Protocols
  • Experience of working in AWS cloud environments
  • Excellent ability to differentiate between user intent vs. user requests.

Benefits

  • Health: medical, dental, and vision
  • Time away: vacation and holidays
  • Development: Generous tuition reimbursement and access to internal professional development resources
  • Equal opportunity employer
  • #LI-Remote
LivePerson logo

LivePerson

LivePerson is a leading technology company that specializes in conversational commerce and customer engagement solutions. With a focus on enhancing customer experiences through innovative communication tools, LivePerson serves a diverse range of clients in the Enterprise and Mid-Market segments. The company is dedicated to maximizing net revenue retention and driving product adoption, while fostering a high-performing customer success team. LivePerson values collaboration, urgency in addressing client issues, and strong leadership in customer relations, making it a dynamic workplace for professionals in the PaaS/SaaS industry.

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