Service Desk Support Specialist - Remote

Overview

As a Service Desk Support Specialist in our brand-new Regional Hub / Shared Services Centre in Mid Valley City, Kuala Lumpur, you will have the opportunity to play a role in providing first-level technical support to end-users and ensuring the smooth operation of IT services.

In Short

• Provide first-level technical support to end-users.
• Troubleshoot hardware and software issues.
• Manage service requests and escalate complex problems.
• Investigate incoming IT related incident tickets.
• Support users via call, chat, email, and ticketing tools.
• Create and update knowledge base articles.
• Collaborate with various stakeholders across the business.
• Support markets in multiple time zones.
• Work based on 24x7 rotating shifts.
• Opportunities to grow within Service Desk or wider IT functions.

Requirements

• 2 – 3 years of relevant IT working experience in Service Desk / Technical Support.
• Basic IT knowledge in Windows OS, Microsoft Office, Android, iOS.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• Customer service driven and culturally sensitive.

Benefits

• Dynamic and international work environment.
• Competitive salary adjusted annually based on performance.
• Hybrid working model promoting work-life balance.
• Various company activities throughout the year.
• Commitment to diversity, equity, and inclusion.