Help Desk Support Service Specialist - Senior - Remote

Overview

ProSidian is seeking a Help Desk Support Service Specialist - Senior to provide IT services and support in the Government and Public Services Industry Sector, focusing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS).

In Short

• Provide senior-level technical support for complex IT issues.
• Oversee system administration tasks ensuring system availability.
• Lead Tier 1-3 IT support efforts.
• Assist with complex help desk escalations.
• 5+ years of help desk support experience required.
• Bachelor’s degree in IT or related field.
• Certifications in MCSE, CompTIA Security+, or similar preferred.
• Experience in federal or state environments is ideal.
• Remote and on-site roles available.
• Must meet security clearance requirements.

Requirements

• Bachelor's degree in Computer Science/IT.
• 5+ years of relevant experience.
• Senior-level help desk management experience.
• Technical troubleshooting skills.
• Experience with multi-tier technical support systems.
• Certifications in Microsoft technologies.
• Knowledge of risk management and project management.
• Ability to document IT policies and develop disaster recovery plans.
• Strong communication and leadership skills.
• Proficiency with Microsoft Office and data analytic tools.

Benefits

• Competitive compensation and benefits package.
• Group health insurance including medical, dental, and vision.
• 401(k) retirement savings plan contributions.
• Vacation and paid time off (PTO) benefits.
• Performance incentives and referral bonus program.
• Flexible spending account options.
• Opportunities for professional development and networking.
• Security clearance opportunities.
• Work-life balance initiatives.
• Collaborative work environment.