Senior Support Services Specialist - Remote

Overview

ClickUp is the world’s only all-in-one productivity platform that flexes to the way people want to work. It replaces all individual workplace productivity tools with a single, unified platform that includes project management, document collaboration, whiteboards, spreadsheets, and AI. With our headquarters based in San Diego and a rapidly expanding global presence, we are shaping the future of work. Join our team at ClickUp, one of the fastest-growing SaaS companies worldwide, and help millions of users be more productive - saving them at least one day every week. 🦄

In Short

• Manage a portfolio of Premium Support accounts.
• Efficiently navigates all available resources to ensure knowledge of bugs, feature requests, workarounds, and adherence to documented procedures.
• Critical skillset managing recurring client relationships and the ability to drive renewals through an exceptional customer experience.
• Have a strong technical aptitude and ability to learn quickly.
• Seasoned in leading client calls.
• Identify new opportunities for service enhancements, process, and upsell opportunities.
• Collaborate with customer facing and internal teams to improve customer satisfaction and service utilization.

Requirements

• 5+ years of direct experience in a support services role.
• 4+ years of experience in SaaS or tech industries.
• Bachelor's degree in Business, IT, or a related field.
• Proven success in driving customer renewals and satisfaction.
• Proficient in collaborating with cross-functional teams and executives.

Benefits

• Equity
• 401k
• Health, Dental, and Vision insurance
• Spending accounts
• Life & Disability
• Paid parental leave
• Flexible paid time off
• Sabbatical program
• Enhanced employee assistance program
• Employee wellness stipend
• Professional development stipend