Remote Otter LogoRemoteOtter

Senior Support Specialist - Remote

Posted 26 weeks ago
DevOps / Sysadmin
Full Time
Dominican Republic

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IT Support
Technical Troubleshooting
Ticket Management
Microsoft Office 365
Active Directory
Mobile Device Management
ITIL
Customer Service
Leadership
Project Management

Overview

The Senior IT Support Specialist will provide technical expertise to resolve escalated incidents and lead a Support Services Team for 700+ employees across multiple locations.

In Short

  • Troubleshoot and resolve technical issues.
  • Lead and mentor support services team members.
  • Manage ticketing and ensure SLAs are met.
  • Administer technology platforms like Microsoft Office 365.
  • Maintain technical documentation and asset inventory.

Requirements

  • Bachelor’s degree in computer science or related field.
  • 5+ years of experience in a Help Desk environment.
  • Knowledge of ITIL processes and ticketing systems.
  • Experience with Microsoft Windows 10 and core networking technologies.
  • Strong leadership and analytical skills.

Benefits

  • Opportunity for career growth in IT.
  • Work in a supportive team environment.
  • Engage in innovative technology initiatives.
Sourcefit logo

Sourcefit

Sourcefit is a forward-thinking technology company that specializes in providing innovative solutions through skilled software development. With a focus on creating scalable and efficient applications, Sourcefit fosters a collaborative environment where professionals can thrive. The company embraces modern work arrangements, allowing team members to work from home while maintaining flexibility in their schedules. Sourcefit values continuous learning and adaptation to emerging technologies, making it an ideal place for passionate developers to grow their careers.

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