Senior Support Specialist - Remote

Overview

The Senior IT Support Specialist will provide technical expertise to resolve escalated incidents and lead a Support Services Team for 700+ employees across multiple locations.

In Short

• Troubleshoot and resolve technical issues.
• Lead and mentor support services team members.
• Manage ticketing and ensure SLAs are met.
• Administer technology platforms like Microsoft Office 365.
• Maintain technical documentation and asset inventory.

Requirements

• Bachelor’s degree in computer science or related field.
• 5+ years of experience in a Help Desk environment.
• Knowledge of ITIL processes and ticketing systems.
• Experience with Microsoft Windows 10 and core networking technologies.
• Strong leadership and analytical skills.

Benefits

• Opportunity for career growth in IT.
• Work in a supportive team environment.
• Engage in innovative technology initiatives.