Senior Remote Support Specialist

Overview

The Senior Remote Support Specialist at Abbott will engage in driving field adoption of Remote Support technologies, providing support through remote case assistance, and developing educational materials tailored to team needs.

In Short

• Support customers through remote case support.
• Develop educational materials for team needs.
• Consolidate user feedback from the field.
• Maintain a database of connected accounts.
• Exhibit strong communication and analytical skills.
• Proficient in Salesforce and Power BI.
• Develop executive level presentations.
• Work with hospital systems to educate on EnSite Connect.
• Drive consistency in mapping knowledge.
• Adapt to a dynamically changing service model.

Requirements

• Bachelor's degree.
• Minimum 3 years of experience in 3D cardiac mapping.
• Strong verbal and written communication skills.
• Experience with complex product portfolios in the medical device industry.
• Experience in strategic product planning and commercial execution.
• Mentorship experience preferred.
• Clinical sales experience preferred.
• Training experience preferred.
• Marketing experience preferred.

Benefits

• Career development opportunities.
• Free medical coverage in the Health Investment Plan.
• Excellent retirement savings plan.
• Tuition reimbursement and education benefits.
• Recognized as a great place to work.