Remote Support Specialist

Overview

We are seeking a dedicated and customer-oriented Remote Support Specialist to join our dynamic team. As a Remote Support Specialist, you will be instrumental in delivering exceptional support to our clients, ensuring they have an outstanding experience with our insurance products and services.

In Short

• Respond promptly to customer inquiries via email, chat, and phone.
• Assist customers in navigating product features and functionalities, with a focus on insurance-related queries and claims processes.
• Maintain detailed records of customer interactions and resolutions, ensuring accurate documentation for insurance purposes.
• Collaborate with team members to tackle complex issues effectively, particularly those related to policy coverage and claims.
• Stay informed about product updates, industry trends, and insurance regulations to enhance customer support.

Requirements

• Previous experience in customer support or a related field is advantageous but not mandatory.
• Exceptional communication and interpersonal skills.
• Strong problem-solving capabilities with keen attention to detail.
• Ability to work independently and manage time efficiently.

Benefits

• Competitive salary starting from $70,000, plus performance-based bonuses.
• Flexible working hours with the freedom to work from anywhere.
• Comprehensive training and continuous professional development opportunities.
• Paid trips and access to top-tier resources in a supportive team environment.