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Remote Support Specialist

Posted 29 weeks ago
Customer Service
Full Time
Worldwide
$70,000/year

Overview

We are seeking a dedicated and customer-oriented Remote Support Specialist to join our dynamic team. As a Remote Support Specialist, you will be instrumental in delivering exceptional support to our clients, ensuring they have an outstanding experience with our insurance products and services.

In Short

  • Respond promptly to customer inquiries via email, chat, and phone.
  • Assist customers in navigating product features and functionalities, with a focus on insurance-related queries and claims processes.
  • Maintain detailed records of customer interactions and resolutions, ensuring accurate documentation for insurance purposes.
  • Collaborate with team members to tackle complex issues effectively, particularly those related to policy coverage and claims.
  • Stay informed about product updates, industry trends, and insurance regulations to enhance customer support.

Requirements

  • Previous experience in customer support or a related field is advantageous but not mandatory.
  • Exceptional communication and interpersonal skills.
  • Strong problem-solving capabilities with keen attention to detail.
  • Ability to work independently and manage time efficiently.

Benefits

  • Competitive salary starting from $70,000, plus performance-based bonuses.
  • Flexible working hours with the freedom to work from anywhere.
  • Comprehensive training and continuous professional development opportunities.
  • Paid trips and access to top-tier resources in a supportive team environment.

A.I.L.A.A.B

American Income Life AO - Abimbola Balogun

American Income Life Insurance Company (AIL) is a prominent provider of supplemental health and life insurance, committed to helping families secure their financial futures through a range of comprehensive insurance products. The company offers a flexible work environment, allowing employees to work from home while making a meaningful impact in clients' lives. AIL values motivated individuals who are eager to learn and grow within the insurance industry, providing them with the necessary training and support to succeed.

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