Remote IT Support Specialist

Overview

We are seeking a highly motivated and experienced Remote IT Support Specialist to join our growing team. As a Remote IT Support Specialist, you will be responsible for providing technical support to our clients and employees remotely.

In Short

• Provide remote technical support to clients and employees
• Troubleshoot and resolve technical issues related to hardware, software, and network systems
• Respond to support requests in a timely and professional manner
• Collaborate with team members to identify and implement solutions
• Ensure all technical issues are properly documented and resolved
• Stay up-to-date with the latest technology trends and advancements
• Provide training and guidance to team members on technical issues and best practices
• Maintain and update technical documentation and procedures
• Participate in on-call rotation for after-hours support if needed

Requirements

• Proven experience as a Remote IT Support Specialist or similar role
• Strong knowledge of hardware, software, and network systems
• Ability to troubleshoot and resolve technical issues efficiently
• Excellent communication and customer service skills
• Ability to work independently and in a team environment
• Strong attention to detail and time management skills
• Knowledge of IT security and data privacy principles
• Experience with remote support tools and software
• Available to work on-call rotation for after-hours support if needed

Benefits

• Competitive salary and benefits package
• Opportunity to work with a dynamic and growing company
• Remote work option
• Collaborative and supportive team environment
• Professional development and growth opportunities