Patient Account Specialist - Remote

Overview

We are seeking a friendly, detail-oriented, and highly communicative Patient Account Specialist to join our team. This role is responsible for reviewing patient accounts, handling billing inquiries, and assisting patients with payments and insurance-related concerns. You will play a key role in ensuring a positive patient experience while supporting the financial health of our practice.

In Short

• Patient Account Specialist
• Tuesday to Saturday | 2 AM to 11 AM (Manila Time)
• Permanent work from home
• Following US Holidays

Responsibilities

• Review patient accounts for accuracy and completeness.
• Contact patients via phone to notify them of outstanding balances, collect payments, set up payment plans, etc.
• Accurately document all interactions and account activity in our Practice Management (PM) system (Care Cloud).
• Read and interpret Explanation of Benefits (EOB) from insurance carriers.
• Verify insurance coverage and patient eligibility when necessary.
• Handle both incoming and outgoing calls related to patient billing and insurance inquiries.
• Maintain a professional, friendly, and upbeat demeanor in all patient interactions.
• Collaborate with internal teams to resolve account discrepancies.

Requirements

• Previous experience in a healthcare or medical billing setting is required.
• Excellent English communication skills—both spoken and written—are required.
• Strong customer service orientation with a positive attitude.
• Ability to understand and explain insurance EOBs to patients.
• Experience with Care Cloud is a plus, but not required; training will be provided.
• Strong organizational skills and attention to detail.

Benefits

• Competitive salary.
• Work from home flexibility.
• Supportive team environment.
• Training provided for Care Cloud.