Patient Access Specialist - Remote

Overview

The Patient Access Specialist plays a crucial role in ensuring a positive patient experience at Northwestern Medicine by adhering to high standards of customer service and compliance with healthcare regulations.

In Short

• Practice Patients First philosophy and provide exceptional customer service.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Collect and verify patient demographic information.
• Schedule appointments and manage patient inquiries effectively.
• Perform medical necessity checks and inform patients about financial matters.
• Utilize online systems for insurance verification and patient data management.
• Participate in quality assurance reviews and process improvement initiatives.
• Communicate effectively with patients and internal departments.
• Train new staff and assist with cross-departmental coverage.
• Adapt to changing business needs and healthcare policies.

Requirements

• High School diploma or equivalent.
• 2-3 years of customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry and typing.
• Ability to multi-task and manage time effectively.
• Customer service orientation and problem-solving skills.
• Basic computer skills and ability to type 40 wpm.
• Organizational and analytical skills.

Benefits

• Competitive benefits including tuition reimbursement and loan forgiveness.
• 401(k) matching and lifecycle benefits.
• Support for employee physical, emotional, and financial well-being.
• Opportunities for professional development and training.
• Inclusive workplace culture promoting diversity and equality.