Patient Access Specialist - Remote

Overview

The Patient Access Specialist plays a crucial role in providing exceptional customer service and support within the healthcare system, ensuring patient needs are met effectively.

In Short

• Adhere to Patients First philosophy and high customer service standards.
• Respond to patient inquiries and concerns.
• Maintain patient confidentiality in accordance with HIPAA.
• Collect and verify patient demographic information.
• Schedule patient appointments and manage communications.
• Perform medical necessity checks and provide financial information.
• Participate in quality assurance reviews.
• Utilize multiple online systems for order retrieval and insurance verification.
• Proactively analyze account activities and suggest improvements.
• Provide training and support to new staff as needed.

Requirements

• High School diploma or equivalent.
• 2-3 years of customer service or medical office experience.
• Excellent verbal and written communication skills.
• Proficiency in data entry and basic computer skills.
• Ability to multi-task and manage time effectively.
• Customer service orientation.
• Organizational and analytical skills.

Benefits

• Competitive benefits including tuition reimbursement.
• Loan forgiveness options.
• 401(k) matching program.
• Lifecycle benefits for employee well-being.