Patient Access Specialist - Remote

Overview

The Patient Access Specialist reflects the mission, vision, and values of NMHC, adhering to high standards of customer service and maintaining patient confidentiality.

In Short

• Consistently practices Patients First philosophy.
• Responds to patient questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Provides exceptional customer service to establish a positive first impression.
• Correctly identifies and collects patient demographic information.
• Interacts with various hospital departments for scheduling.
• Performs medical necessity checks for scheduled services.
• Completes out-of-pocket estimations as requested.
• Participates in Quality Assurance reviews.
• Utilizes online systems for patient order verification.

Requirements

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Ability to type 40 wpm.
• Customer service oriented.
• Excellent organizational and problem solving skills.

Benefits

• Competitive benefits including tuition reimbursement.
• Loan forgiveness options.
• 401(k) matching.
• Lifecycle benefits for employee well-being.