Patient Success Specialist - Remote

Overview

The Patient Success Specialist is responsible for managing patient-specific eligibility verifications, claim submissions, and reporting functions while ensuring compliance with guidelines and regulations.

In Short

• Manage insurance billing processes including EOB, Deductible, Coinsurance, and Copay.
• Maintain current status on training requirements.
• Experience in medical billing and coding, preferably in skilled nursing.
• Provide excellent customer service and manage stress in a fast-paced environment.
• Strong knowledge of Medicare and Medicaid practices.
• Minimum two years of call center experience.
• Minimum two years of Salesforce experience.
• Outgoing personality with excellent oral and presentation skills.
• Ability to think strategically and execute tactically.
• Work independently and collaboratively.

Requirements

• Clear understanding of insurance billing processes.
• Experience in a call center environment.
• Strong quantitative and MS Excel skills.
• Excellent organizational and communication skills.
• Ability to manage multiple tasks and priorities.
• Must act with a sense of urgency.
• Ability to converse with patients for a minimum of 4 hours/day.
• Ability to work outside regular hours if needed.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Free testing for employees and their families.
• 401k benefits and commuter benefits.
• Generous employee referral program.
• Pregnancy and baby bonding leave.