Patient Access Specialist - Remote

Overview

The Patient Access Specialist plays a vital role in ensuring exceptional customer service and patient interaction within the Northwestern Medicine system, adhering to healthcare standards and regulations.

In Short

• Consistently practices a Patients First philosophy.
• Responds to patient questions and concerns.
• Maintains patient confidentiality per HIPAA regulations.
• Schedules and directs patients through the NMHC systems.
• Completes out-of-pocket estimations for patients.
• Participates in Quality Assurance reviews.
• Communicates effectively across departments.
• Utilizes multiple online systems for patient order verification.
• Proactively analyzes account activity for resolution.
• Acts as a training resource for new staff.

Requirements

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to multi-task and manage time efficiently.
• Customer service oriented.
• Excellent organizational and problem-solving skills.
• Ability to type 40 wpm.
• Basic Computer Skills.
• Ability to communicate effectively in English.

Benefits

• Competitive benefits including tuition reimbursement.
• Loan forgiveness options.
• 401(k) matching.
• Lifecycle benefits to support employee well-being.
• Opportunities for professional development.
• Supportive workplace culture.
• Sign-on bonus eligibility for new graduate internal employees.
• Equal opportunity employer.
• Background check conducted for new hires.
• Potential use of AI tools in the candidate review process.