Patient Access Specialist - Remote

Overview

The Patient Access Specialist plays a vital role in ensuring a positive patient experience by providing exceptional customer service and maintaining patient confidentiality while adhering to healthcare regulations.

In Short

• Fosters a team atmosphere and practices a Patients First philosophy.
• Responds to patient inquiries and escalates issues as necessary.
• Maintains patient confidentiality in compliance with HIPAA.
• Collects and verifies patient demographic information.
• Schedules appointments and performs medical necessity checks.
• Communicates effectively with patients and internal departments.
• Utilizes online systems for insurance verification.
• Participates in quality assurance reviews and process improvements.
• Provides training and support to new staff.
• Adheres to departmental policies and compliance requirements.

Requirements

• High School diploma or equivalent.
• 2-3 years of customer service or medical office experience.
• Excellent interpersonal and communication skills.
• Proficiency in computer data-entry and basic computer skills.
• Ability to multi-task and manage time effectively.
• Customer service oriented with strong organizational skills.

Benefits

• Competitive benefits including tuition reimbursement and loan forgiveness.
• 401(k) matching and lifecycle benefits.
• Support for employee well-being and personal development.
• Opportunities for training and career advancement.
• Inclusive workplace culture that values diversity.