Patient Access Specialist - Remote

Overview

The Patient Access Specialist plays a crucial role in providing exceptional customer service and supporting patient interactions within Northwestern Medicine, adhering to high standards of care and compliance.

In Short

• Practice Patients First philosophy and high customer service standards.
• Respond to patient inquiries and concerns effectively.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Collect and verify patient demographic information.
• Schedule appointments and manage patient interactions.
• Perform medical necessity checks and provide financial information.
• Participate in Quality Assurance reviews to ensure data integrity.
• Utilize multiple online systems for order retrieval and insurance verification.
• Suggest process improvements for operational efficiency.
• Act as a training resource for new staff.

Requirements

• High School diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to multi-task and manage time effectively.
• Customer service oriented with strong analytical skills.
• Ability to read, write, and communicate effectively in English.
• Basic computer skills and ability to type 40 wpm.

Benefits

• Tuition reimbursement and loan forgiveness.
• 401(k) matching.
• Lifecycle benefits for employee well-being.
• Wide range of benefits for physical, emotional, and financial health.
• Equal opportunity employer.