Patient Access Specialist - Remote

Overview

The Patient Access Specialist is responsible for managing all incoming calls, referrals, and inquiries, ensuring patient satisfaction through efficient service.

In Short

• Manage incoming calls and referrals
• Document patient requests in Veradigm EHR
• Ensure patient satisfaction
• Communicate with divisions for appointment scheduling
• Abide by HIPAA regulations
• Provide administrative support as needed
• Manage referrals from various sources
• Review referrals for accurate assignment
• Contact patients for additional information
• Assist with tracking of incoming requests

Requirements

• Knowledge of orthopedic office procedures
• 1 year of patient interaction experience
• Proficient with Microsoft Office 365
• Experience with EMR systems
• Strong communication skills
• Detail-oriented and organized
• Self-motivated with high-quality work
• Knowledge of HIPAA regulations
• Patient-centered outlook
• Ability to problem solve

Benefits

• $20 - $23 per hour
• Medical, Dental and Vision Insurance
• Generous PTO package
• Company-paid life insurance
• Internal training and development opportunities
• Retirement Plan eligibility after one month
• Monday – Friday work schedule