Patient Care Specialist - Remote

Overview

As a Patient Care Specialist with Sentara Healthcare, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.

In Short

• Full-Time position in Richmond/Henrico, VA area.
• Monday-Friday, Dayshift with some weekend shifts required.
• Provide non-clinical support in a physician's office.
• Answer phones and schedule appointments.
• Ensure excellent patient experience.
• Teamwork is essential for patient care delivery.
• 3 years of Customer Service experience required.
• 1 year of experience with Health Insurance Plans and Medical Records required.
• High School Diploma or Associate Level degree or higher considered.
• Opportunity for professional development and certification reimbursement.

Requirements

• 3 years of Customer Service experience.
• 1 year of experience with Health Insurance Plans, Medical Records, or Scheduling.
• Knowledge of Medical Terminology.
• High School Diploma or higher education.
• Strong communication skills.
• Ability to work in a team environment.
• Commitment to providing excellent patient care.

Benefits

• Medical, Dental, and Vision plans.
• Paid Time Off and Sick Leave.
• Tuition Assistance of $5,250/year.
• 401k/403B with Employer Match.
• Reimbursement for certifications.
• Opportunity for annual discretionary bonus.
• Diversity and inclusion initiatives.
• Long-Term and Short-Term Disability plans.
• Pet Insurance and Legal Resources Plan.
• Emergency Backup Care available.