Certified Medical Assistant - Remote in Virginia

Overview

Sentara Health is seeking a Certified Medical Assistant for Member Outreach, focusing on providing excellent customer service and healthcare support remotely in Virginia.

In Short

• Full-Time, permanent position (40 hours/week)
• Standard working hours: 8am to 5pm EST, M-F
• Conduct daily calls (40 calls/day); 90% outbound, 10% inbound
• Utilize EPIC, JIVA, and QNXT systems
• Schedule member appointments for annual wellness visits
• Update member charts and notes for primary care
• Schedule telehealth appointments as necessary
• High School Diploma or equivalent required
• BLS certification required within 90 days of hire
• 1 year of clinical/administrative experience required

Requirements

• Certification as CCMA, CMA, RMA, or EMT-B required
• Customer Service/Front Desk experience acceptable
• Strong communication skills
• Ability to work independently in a remote setting
• Commitment to patient safety and quality care
• Experience in managed care or healthcare preferred
• Proficiency in using healthcare software
• Ability to multitask and manage time effectively
• Strong organizational skills
• Willingness to participate in professional development

Benefits

• Medical, Dental, and Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year
• Student Debt Pay Down – $10,000
• Reimbursement for certifications and free CEUs
• Legal Resources Plan