Patient Account Specialist - Remote

Overview

This role involves developing and maintaining relationships with insurance companies as a Patient Account Specialist. Individuals who excel in this role are highly ambitious, results-driven, and comfortable thinking "outside the box".

In Short

• Collect payment from insurance companies on outstanding patient balances
• Research and resolve problem accounts as needed
• Maximize collections to achieve collection performance goals
• Identify trends and perform root cause analysis on unpaid and underpaid claims
• Research, appeal, and resolve claim rejections, underpayments, and denials with appropriate insurance payor
• Develop and maintain positive working relationships with clinical personnel, teammates, and insurance representatives

Requirements

• High school diploma or GED, required
• Associates or Bachelor’s degree, highly preferred
• Ability to research and problem solve, using analytical and critical thinking skills
• Healthcare and medical billing/collections experience is preferred
• Intermediate computer proficiency in Microsoft Office including: Word, Excel, and Outlook
• Demonstrated history of resolving challenging issues
• Deeply built values of TEAM!

Benefits

• A Fun, relationships-based culture-patient- and teammate-driven team
• Working for a company stability-as the nation's largest independent provider of dialysis services
• Receive award-winning training, as noted in Training Magazine Top 125 award-winning education
• Opportunity for multiple career paths across a variety of cutting-edge modalities
• Rewards for your STELLAR performance
• Clinical outcomes consistently ranked above the national average-treating more than one-third of the dialysis population (approximately 100,000 patients!)
• Exceptional benefits-including the healthcare industry's most generous profit-sharing program