Account Specialist - Remote

Overview

The Account Specialist will oversee daily operations, support clients, and lead a team, ensuring exceptional service and compliance in a fast-paced environment.

In Short

• Lead and support a team of Account Specialists.
• Assist clients with monthly reporting, invoicing, and collections.
• Provide guidance on self-storage licenses and compliance.
• Manage inbound and outbound calls professionally.
• Collaborate with other departments as needed.
• Ensure adherence to legal timelines and compliance requirements.
• Gather, sort, and organize data and documents.
• Achieve assigned goals while balancing priorities.
• Foster excellent customer rapport through responsive interactions.
• Work in a feedback culture and support team dynamics.

Requirements

• Minimum 1 year in a leadership or team lead role.
• Advanced knowledge of Microsoft Suite and Excel.
• Self-motivated and disciplined with prompt follow-ups.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Negotiation skills are essential.
• Ability to work well in a team environment.
• Willingness to learn and take on new responsibilities.

Benefits

• Full medical coverage and prescription plans.
• Dental and vision plans.
• Indoor fitness gym and gym reimbursement program.
• Career stability and opportunities for advancement.
• Tuition reimbursement and free online courses.
• Employee assistance program and paid holidays.
• 401(k) savings plan and employee stock ownership plan.
• Wellness programs and discounts on various services.