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Healthcare Outreach Team Manager - Remote

Posted 1 week ago
Sales / Business
Full Time
USA
$78,000.00 - $115,000.00/year

Overview

The Healthcare Outreach Team Manager is a strategic leader responsible for overseeing the operational performance of the Customer Engagement Team, translating business goals into actionable strategies, and driving program performance through data analysis.

In Short

  • Lead and develop a high-performing outreach team.
  • Implement comprehensive outreach strategies to enhance engagement and retention.
  • Analyze performance data to identify trends and drive improvements.
  • Collaborate with key partners to align outreach efforts.
  • Deliver insights and outcomes to stakeholders.
  • Foster a culture of continuous improvement and innovation.
  • Oversee educational program development and delivery.
  • Manage customer relationship management initiatives.
  • Ensure effective utilization of technology by referral sources.
  • Travel required: 15%-20%.

Requirements

  • High School Diploma.
  • 4-6 years of experience in customer service or outreach.
  • Experience leading a team.

Benefits

  • Comprehensive medical, dental, and vision benefits.
  • 401(k) match and paid time off.
  • Family resources and EAP counseling sessions.
  • Access to professional development programs.
  • Virtual leadership and development courses.
TRC Total Renal Care logo

TRC Total Renal Care

TRC Total Renal Care is the nation's largest independent provider of dialysis services, dedicated to delivering exceptional patient care and fostering a supportive, relationship-driven culture. The company emphasizes teamwork and values the contributions of its employees, offering award-winning training and multiple career paths across innovative modalities. With a commitment to clinical excellence, TRC consistently achieves outcomes that surpass national averages, serving approximately 100,000 patients. The organization also provides generous benefits, including a notable profit-sharing program, to reward stellar performance.

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