Customer Service Associate – Procurement Support - Remote

Overview

The Customer Service Associate – Procurement Support provides structured customer service discipline to client’s procurement workflow, supporting the Perth operations team by preparing and maintaining accurate purchase orders, coordinating with suppliers, tracking deliveries, and ensuring adherence to documented processes.

In Short

• Communicate professionally with suppliers for quotations and order updates.
• Maintain customer service standards in all communications.
• Prepare and maintain accurate purchase orders in client systems.
• Ensure compliance with procurement workflows and SOPs.
• Coordinate supplier and logistics information.
• Perform quality checks for data accuracy.
• Provide administrative support to the Operations Lead.
• Respond to internal queries promptly.
• Proactively notify teams of delays or discrepancies.
• Support audits with accurate documentation.

Requirements

• Qualification in business administration or related field preferred.
• Experience in customer service or procurement support preferred.
• Excellent written and spoken English is mandatory.
• High accuracy in data entry and record keeping.
• Proficiency in Microsoft Office, especially Excel and Outlook.
• Ability to manage multiple tasks in a service-oriented workflow.
• Comfortable working within detailed SOPs.

Benefits

• Work-from-home setup with occasional travel for client visits.
• Flexible schedule within standard working hours.
• Opportunity to support international clients.
• Professional development in procurement processes.
• Engagement with a team-oriented work environment.