Customer Support Associate - Remote

Overview

As a Customer Support Associate at Monzo, you will be the first point of contact for our early US customers, delivering top-notch support and helping to build the foundation for our Customer Operations team.

In Short

• Remote position based in the US.
• Salary range of $47,000 - $64,000.
• Work hours between 9 am-6 pm EST, Monday to Friday.
• Engage with customers through calls, in-app chat, and social media.
• Investigate and resolve customer complaints and disputes.
• Support the customer support team and mentor new joiners.
• Identify patterns in customer feedback for product improvement.
• Work closely with the financial crime team to spot trends.
• Opportunity to shape customer service as Monzo expands in the US.
• Learning budget of $1,500 per year for professional development.

Requirements

• Passion for delivering excellent customer support.
• Strong communication skills with flawless written English.
• Ability to troubleshoot and solve complex problems.
• Organized and focused in a fast-paced environment.
• Comfortable working independently and with ambiguity.
• Experience in a support/service role for a financial services company is a plus.
• Interest in financial technology.
• Experience in training or coaching is beneficial.

Benefits

• Competitive salary and benefits package.
• Learning budget of $1,500 for professional growth.
• Fully remote work opportunity.
• Supportive and inclusive work environment.
• Opportunity to work in a rapidly growing fintech company.