Customer Support Associate - Remote

Overview

An exciting opportunity to join a fast-growing, innovative team delivering world-class customer experiences.

In Short

• Provide day-to-day support to users by addressing product queries via email and chat.
• Identify, document, and escalate product issues and bugs to the appropriate teams.
• Surface customer feedback to account teams to inform product improvements and strategic decisions.
• Collaborate with internal teams to address and resolve issues efficiently.
• Assist with team projects as needed, contributing to process improvement and scalability.
• Ensure high levels of client satisfaction through timely, accurate, and professional support.

Requirements

• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Excellent communication skills, both written and verbal.
• Proactive customer advocacy.
• Experience in customer support or related field preferred.

Benefits

• Fully remote position with flexibility and autonomy.
• Opportunity to influence internal workflows and product enhancements.
• Supportive and collaborative work environment.