Customer Support Associate - Remote

Overview

The Customer Support Associate will proactively engage with enrolled learners, guiding them through their learning journey and ensuring their success.

In Short

• Conduct regular outbound calls to welcome learners and remind them of milestones.
• Encourage participation and course completion.
• Follow up with inactive or at-risk learners to offer support.
• Provide empathetic guidance to help learners navigate their journey.
• Log all interactions and updates in the CRM (Salesforce).
• Collaborate with internal teams to address learner needs.
• Share feedback to improve the overall learner experience.
• Manage feedback and testimonials from learners.

Requirements

• Strong communication skills.
• Experience in customer service or support roles.
• Ability to engage and motivate learners.
• Familiarity with CRM tools, preferably Salesforce.
• Empathetic and problem-solving mindset.

Benefits

• Opportunity to drive growth in the partner ecosystem.
• Recognition for delivering new revenue channels.
• Be part of a mission-driven team in digital education.