Customer Support Associate - Remote

Overview

The Customer Support Associate at Revalize is responsible for providing superior software support to clients, focusing on delivering quality solutions and resolving technical issues while gaining professional experience.

In Short

• Provide excellent customer service aligned with Revalize values.
• Support incoming queries related to proprietary software solutions.
• Identify and prioritize end-user issues for resolution.
• Adhere to customer service and documentation standards.
• Respond to first-level support requests and escalate issues as needed.
• Contribute to the improvement of knowledgebase articles and documentation.

Requirements

• Proficiency in both German and English (spoken and written).
• Aptitude for analyzing and troubleshooting issues or approximately 1 year of experience in SaaS support.
• Access to a quiet work area for remote business communications.
• Reliable high-speed internet connection (minimum 20Mbps download/2Mbps upload).
• Strong interpersonal and communication skills.
• Ability to work productively in a remote setting.
• Capability to thrive in a fast-paced environment.

Benefits

• Opportunity to gain professional experience in a global company.
• Potential for career advancement within the Global Customer Support team.
• Work in a supportive and values-driven environment.