Customer Support Associate - Remote

Overview

As a Customer Support Associate at Yodeck, you will assist customers, respond to inquiries, and guide them through product usage and troubleshooting.

In Short

• Handle incoming phone calls, messages, and emails from customers.
• Provide information on Yodeck products and features.
• Troubleshoot basic technical issues.
• Process warranty claims and repairs.
• Triage and prioritize customer support tickets.
• Offer product recommendations based on customer needs.
• Maintain high customer satisfaction through professional communication.
• Work shifts Monday through Friday.
• Support customers worldwide, primarily from the US and Canada.
• Join a fast-growing SaaS company in the digital signage industry.

Requirements

• Passion for technology and customer service.
• Strong communication skills.
• Ability to troubleshoot technical issues.
• Experience in customer support or related fields.
• Availability for shift work.

Benefits

• Work with a leading SaaS platform.
• Opportunity to enhance customer experiences.
• Be part of a dynamic and growing team.
• Contribute to innovative solutions in digital signage.