Customer Support Associate - Remote

Overview

As a Customer Support Associate, you will handle the help desk's most frequent questions and ensure exceptional customer satisfaction.

In Short

• Address and resolve the most common queries efficiently and effectively.
• Work towards achieving and exceeding the set Key Performance Indicators and Service Level Agreements to ensure timely and quality customer support.
• Strive to reduce incoming volume by focusing on first-contact resolution, providing comprehensive solutions, and proactively advising customers on best practices.
• Identify and escalate issues beyond your scope to the appropriate teams or individuals.
• Gather valuable customer feedback to improve our products and services continuously.
• Assist in handling billing queries quickly and efficiently.
• Process refunds and other billing alerts.

Requirements

• A friendly demeanor with a passion for providing exceptional customer support.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a friendly touch.
• Familiarity with CRM systems and support tools.
• Ability to adapt and learn quickly in a fast-paced, friendly environment.

Benefits

• Remote Work Environment: Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
• Unlimited PTO: Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
• Paid National Holidays: Celebrate and relax on national holidays with paid time off to unwind and recharge.
• Flexible Independent Contractor Agreement: Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities.