Customer Support Associate - Remote

Overview

As a Customer Support Associate at Studio Designer, you will provide technical assistance to customers in a dynamic environment, ensuring their issues are resolved effectively.

In Short

• Provide prompt and effective technical support to customers via email.
• Troubleshoot and resolve technical issues related to products and services.
• Identify and escalate complex issues to the appropriate team.
• Document customer interactions and technical solutions.
• Collaborate with cross-functional teams to resolve technical issues.
• Stay updated with product knowledge for accurate support.
• Follow up with customers to ensure satisfaction.

Requirements

• High school diploma or equivalent.
• Proven experience in technical support or similar role, preferably in SaaS.
• Strong technical skills and knowledge of troubleshooting.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and critical thinking skills.
• Ability to prioritize tasks in a fast-paced environment.
• Experience with Microsoft 365 suite.

Benefits

• Remote first work environment.
• Medical, Dental, and Vision insurance.
• Life and AD&D insurance options.
• Voluntary Long-term Disability.
• HSA with employer match.
• Flexible paid time off and parental leave.
• 401(k) plan with employer match.