Customer Support Associate - Remote

Overview

We are looking for a proactive Customer Support Associate to join our team. As CS Associate at cargo.one, your role will be to deliver happiness to our customers by effectively solving their queries or issues.

In Short

• Supporting our customers and partner airlines through email, live chat and phone.
• Building relationships with our customers and partners.
• Advocating for our customers and being their voice inside our organisation.
• Working closely with the Product and Airline Partnerships teams to improve the user experience.
• Contributing to the continuous development of our customer support function.

Requirements

• Has a service mindset, is empathetic and knows how to listen.
• Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
• Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
• Has previous experience working in contact center environments.
• Is willing to learn and open to accepting feedback, generously giving their own in return.
• Is a team player and is comfortable building relationships with peers, customers and partners.

Benefits

• Home office budget of €650 for office setup.
• Offsite fun & team trips to foster culture and team spirit.
• Unlimited co-working options through partner desana.
• 24 paid vacation days plus bank holidays and special leaves.
• Permanent full-time employment through Remote.com.