VP Customer Success & Expansion - Remote

Overview

The VP Customer Success & Expansion at cargo.one will lead the strategy for post-sale customer engagement, focusing on both SMB and Enterprise customers to ensure world-class outcomes and drive revenue growth.

In Short

• Lead and inspire high-performing teams in customer success and account management.
• Drive customer outcomes focusing on retention, expansion, and churn mitigation.
• Streamline processes and innovate customer success strategies.
• Leverage customer insights for product development and strategic decisions.
• Collaborate with cross-functional leaders to enhance customer journey.

Requirements

• 8+ years in customer success or account management in SaaS or technology.
• Proven success in managing NRR and retention targets.
• Experience in building and scaling teams in fast-growth environments.
• Analytical mindset with experience in dashboards and forecasting.
• Excellent communication and stakeholder management skills.
• Experience in logistics or supply chain is a plus.
• Ability to lead remote teams effectively.

Benefits

• Directly influence customer-led growth strategies.
• Autonomy to innovate and iterate on processes.
• Collaborative and transparent work culture.
• Remote-first environment with global team collaboration.
• Opportunity to impact the future of air cargo.