VP of Customer Success - Remote

Overview

This leadership role offers the chance to build and scale a high-impact Customer Success organization within a fast-growing digital insurance technology company.

In Short

• Own net dollar retention and gross written premium growth targets across the enterprise customer base.
• Drive revenue expansion through program optimization, account management, and upsell initiatives.
• Guide newly launched customer programs to rapid adoption and long-term success.
• Act as the primary strategic advisor to enterprise clients, balancing advocacy with business objectives.
• Maintain direct relationships with C-suite executives, establishing trust and partnership.
• Develop scalable playbooks, processes, and workflows to support Customer Success growth.
• Collaborate with executive leadership to define KPIs and reporting frameworks based on real results.

Requirements

• Hands-on experience in consultative enterprise environments.
• Ability to shape a world-class team from the ground up.
• Strong strategic thinking skills.
• Proven track record in driving customer success initiatives.
• Excellent communication and interpersonal skills.

Benefits

• Opportunity to lead a growing team.
• Work in a fast-paced and innovative environment.
• Competitive compensation package.
• Flexible working arrangements.